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Recommended Reviews
Overall rating
380 reviews
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1 star
- Dana G.Louisville/Jefferson County metro government (balance), KY01Feb 28, 2024
Corn pudding was great! Very fresh food! Tea is always great. Amazing hospitality! Perfect!
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Jackie B.
Feb 29, 2024
We're thrilled to hear that you enjoyed your dining experience with us and that everything met your expectations. We hope to see you again soon!
- Zack M.Louisville, KY21511Jan 27, 2024
First time trying it and it was amazing. I ordered it to go. I knew it was going to be good when I got back to my car and I smelled smoky.
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Jackie B.
Jan 29, 2024
We're so glad to hear that you had a great experience with our team. We hope to see you again soon!
- 278040Mar 28, 2024
Whitaker: very fast service. Has amazing chicken legs. 4/5
Malissia: curbside carryout makes this location an easy choice for my family. I like the half chicken or the smoked turkey. Our last trip, my requested sauce (lo-co) was not included in the bag. I used some extra original, which was fine, but I was disappointed with the omission.
Kris: the banana pudding is exquisite!Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Jackie B.
Apr 1, 2024
Hi Malissia, thank you for sharing your feedback with us. We're glad you enjoy our curbside carryout service and menu options. We apologize for the oversight with your sauce. We'll make sure to address this with our team to ensure it doesn't happen again. We hope to see you again soon!
- Aaron H.Arlington, VA72118Feb 18, 2024
Wow, Yelp led me wrong. This place was awful.
-All of the meats were served cold.
-The pulled chicken tasted like I imagine what they serve in prison. Watery mess that looked like what comes out of a dog.
-The turkey was dry.
-The fries were undercooked and soggy, no crunch
-The hush puppies had zero flavor
-They had no ice, at all, so the lemonade and iced tea were both warm.
-The staff are not friendly at all (and the "chef" clearly takes no pride in what he puts out)
-They charged me for a side sampler that I didn't order, so good thing I asked for a receipt as that was overcharging me by almost $8.
-The food took about 18mins in a empty (I see why) restaurant. The same person finishing the orders, who was a super unfriendly woman, was also the cashier and not wearing gloves.
-The dining area could have been much cleaner, have they heard of a mop?
-In good news, the BBQ sauces were tasty but I will never come back.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jackie B.
Feb 19, 2024
We take all feedback seriously and will use it to make the necessary improvements. Please reach out so we can learn more and make this right: (https://www.citybbq.com/contact#guest-services-contact-form). We hope to speak to you soon!
- Eli H.KY, KY052Apr 14, 2024
The brisket is absolutely amazing. Whenever we get takeout it is always on time, I've never seen it be more than a minute waiting. Very great for a big family, would recommend trying sometime.
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Jackie B.
Apr 15, 2024
Hi Eli, thank you so much for the review. Have a wonderful day! Are you a City BBQ Rewards Member? Sign up today at https://www.citybbq.com/account/signup
- Margaret A.KY, KY0105Mar 22, 2024
They have amazing service, and I love their barbecue. The baked beans with brisket are phenomenal.. I have yet to have some thing there I didn't like.
But every time I have gone there, the staff is always exceptional. These days it's hard to find. Bravo and well done to the staff.Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Jackie B.
Mar 25, 2024
Thanks, Margaret! Your review has made our day! We're thrilled to hear that you enjoyed our food and service. If you haven’t already, download our app for easy ordering and rewards!
- 3168229Nov 19, 2023
We came for the food but we're wowed by the customer service. Tirzah greeted us when we first walked through the door with a heartfelt smile. She was very personable and knowledgeable about the menu. Her customer service was so great that my husband tried to recruit her for his store LOL! I ordered their seasonal brisket chili. It was so delicious. Very hearty and perfect for this time of year. My husband got the brisket sandwich. He said it was really good and meaty! We will definitely be back. We ordered to go and we're so hungry we didn't get any pictures LOL!
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Jackie B.
Nov 20, 2023
Hi Kimberly! It means a lot to us that you took the time to share your positive feedback. We look forward to serving you again soon.
- Maggie W.Marietta, GA2042047Sep 23, 2023
The food was AMAZING I HIGHLYYYYYY recommend the Nashville Chicken Sandwich, it's honestly not as hot as I thought it would be, it's way more flavorful. All the food was amazing though.
The restroom and the restaurant was clean. The workers were super friendly and efficient, they helped me a lot!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jackie B.
Sep 25, 2023
Hi Maggie! It means a lot to us that you took the time to share your positive feedback. We look forward to serving you again soon.
- Eve G.Louisville, KY04Mar 27, 2024
This is our go to. We love the More Cowbell, the brisket, and the chicken. The collard greens and green beans are great! The cornbread and corn pudding are yummy, too!
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Jackie B.
Mar 28, 2024
Thank you so much for taking the time to write such a positive review! Make sure to download our app and earn rewards for each visit!
- Apr 28, 2023Updated review
Normally I stop by to eat the city sampler with a friend because it feed's two or three. But today I was was with a few friends who wanted a selection of different things so I opted for the cow bell sandwich. It was a good choice. Always clean well organized and friendly service. I'll be back soon.
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Jackie B.
Oct 30, 2019
Hi Don, Thank you for your feedback! I will pass your note along to our development team for review. We hope to see you again soon!
Jun 7, 2021Previous reviewI've been here quite a few times always satisfied . But I felt the need to say after being notified on their app burnt ends were back I was disappointed they would offer a 12 dollar sandwich that had six small chunks of meat on it . May I say unless you are looking for a way to start a diet I would avoid this overpriced lite sandwich.
Oct 20, 2019Previous reviewI have been here many times and I have never been disappointed great flavor ,friendly staff and at a price that's not going to break the bank. I usually buy the city sampler for my wife and I it includes 4 different meats and two sides plus texas toast. You will be pleasantly surprised at the portions and diverse side dish choices unlike so many BBQ places you could make a meal out of the sides. I many times add a third side to my meal because it's hard to pass them up.The corn pudding ,BBQ beans with brisket and collard greens never fail to please. Top that with peach cobbler but wait I've said what I usually do but today I was doing a quick lunch and went for the " more cowbell " sandwich may I say what a delicious choice built on texas toast a little horseradish sauce beef brisket topped with peppers,onions and smoked provolone it will be a lunch favorite for me. Looking forward to my return trip.
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